Support Information

Welcome to Accumulus AI!

We’re here to help you get the most out of Accumulus AI.

Whether you’re just getting started or you’ve been using our app for a while, this page will guide you through common questions and issues.

For any specific queries, feel free to email us at contact_us@accumulus.sg or contact us directly at +65 8336 9791.

Frequently Asked Questions (FAQs)

1. How do I get started with Accumulus AI?

Simply download the Accumulus AI app from the relevant app store, create an account, and follow the on-screen instructions to set up your profile.

2. I forgot my password. How can I reset it?

If you've forgotten your password, click on the "Forgot Password" link on the login screen. Follow the instructions sent to your registered email address to reset your password.

3. The app is not working correctly. What should I do?

If you're experiencing issues with the app, try the following steps:

1. Ensure you are using the latest version of the app.
2. Restart the app.
3. Check your internet connection.
4. If the issue persists, please contact email us at contact_us@accumulus.sg or contact us directly at +65 8336 9791.

4. How do I report a bug or provide feedback?

We value your feedback! To report a bug or share your thoughts, please email us at contact_us@accumulus.sg or contact us directly at +65 8336 9791.

Troubleshooting

1. App crashes or freezes

1. Ensure your app is updated to the latest version.
2. Restart your device and reopen the app.
3. Clear the app’s cache (if applicable).
4. If the problem continues, please email us at contact_us@accumulus.sg or contact us directly at +65 8336 9791.

2. Unable to download or install the app

1. Make sure you have a stable internet connection.
2. Check that your device has enough storage space.
3. Ensure your device OS is compatible with our app.

Contact Us

For any other questions, concerns, or support requests, please email us at contact_us@accumulus.sg or contact us directly at +65 8336 9791.